I’ve been thinking about how lockdowns, whether locally or nationally, gave us all a taste of the work-from-home (WFH) life and shifted so much of the American — and global — work world. As a business owner, you’ve likely been forced to find new footing when it comes...
Seen on Twitter this past weekend:Seems pretty typical with the way the IRS has operated over the past few years. If you’ve had any trouble with them processing anything of yours … well, that’s one explanation (and there are plenty more where that came...
Remembering and honoring Martin Luther King this week has me thinking once again about being a voice. It’s hard not to get inspired listening to the iconic words of the famous I Have a Dream speech (if you’ve never listened to the entire speech, it’s worth...
What are your customer service goals for this year?One customer relations tool that seems outdated (but is still very relevant): phone calls. Yes, we know there are chatbots and instant messages and many people opt for those avenues first. But, when the templated...
First of all, congratulations on making it through 2022. Pat on the back for sticking with it through the very real ups and the challenging lows. Many of our Salt Lake County clients went through the wringer … others had their best year yet.From a personal standpoint,...
